Frequently Asked Questions

Using Wireless Charging

How do I wirelessly charge a phone that has built-in wireless charging?

Powermat’s Charging Spots in public spaces are compatible with Qi, AirFuel and include fast charging capabilities. If your phone has built in wireless charging you can simply charge by opening the brand application and placing the phone on the Charging Spot.

How do I wirelessly charge a phone that does not have built-in wireless charging?

Using a Ring. Almost all new mobile devices come with embedded wireless charging capabilities like iPhone XS and X, iPhone 8, Samsung S8, Samsung S7, LG G6 and more. If your phone does not have it built in, you need the Ring in order to transfer wireless power from the Charging Spot to your phone.

Device Compatibility

Which smartphones have built-in wireless charging?

For a list of wireless charging enabled phones, click here.

Powermat’s Charging Spots in public spaces are compatible with Qi & AirFuel standards.

Can I use other wireless charging accessories on the Powermat Charging Spots?

Any Qi or AirFuel certified devices can be charged using the Powermat Charging Spots.

Apple Compatibility

Given that iPhones starting iPhone 8 only supports Qi, how does that affect compatibility with Powermat Charging Spots?

Powermat wireless charging is fully compatible with the compatible Apple iPhone series. Powermat strives to support all standards, so consumers can effortlessly power up their smartphones wirelessly, regardless of what kind of device they own.

How does Powermat update the Charging Spots already installed?

Powermat’s wireless charging technology is connected to a cloud network allowing remote updates and real-time monitoring.

When will the Charging Spots already installed be updated to support Qi?

Powermat has updated all cloud-connected Charging Spots to support Qi wireless charging.

Powermat Locations

Powermat Locations

Powermat has over 12,000 Charging Spots available in the public space all over the globe. US, UK, Poland, South Africa and Australia are just a few of the countries where you can find our Charging Spots.  Visit our Powermat locator page for more information.

Troubleshooting

If my mobile device does not charge, what should I do?

If your mobile device does not charge, first make sure that:
• Your phone does have built-in wireless charging.
• Bluetooth is turned on.
• Your device’s power requirements are compatible with the Charging Spot’s 1A/5V output.
• There are no other objects on the Charging Spot.

 

General Questions

How does wireless charging work?

Powermat uses electromagnetic induction to transfer energy between a transmitter (Powermat Charging Spot) and receiver (phone with embedded wireless charging). Inductive charging has been around for decades. It is commonly used for charging electric toothbrushes and other small electronics. Inductive charging capacity has since increased, and we are now able to charge smartphones. In the near future we will also be able to charge tablets and laptops. This technology is very efficient and safe compared to regular wires in traditional power cables.

How can I contact Powermat customer service?

We’re always interested in your feedback and questions. Please email us at networksupport@powermat.com. We’ll get back to you as soon as we can.