You can purchase another adapter by calling us at 1-888-856-6783. The cost for a new adaptor is $10.00.

To purchase additional tips, please visit our tips page.

We apologize if you did not receive your email confirmation from us, perhaps the email is in your SPAM or JUNK E-mail folder. However, you can verify your order by logging in to your account. Once logged in you will see any successfully placed orders by clicking on MY ORDERS found on the left side of the MY DASHBOARD page. Please do not hesitate to contact us if you require additional assistance.

Unfortunately, we cannot exchange an order that was incorrectly placed at www.powermat.com. Please return the item to us for a refund and place a secondary order for the proper model number.

Items offered on our website in the USA, can only be shipped to an address in the USA and paid for by a credit card with a USA billing address. If you're living outside the USA, please visit the Powermat website for your country by selecting your country from the bottom of this page.

Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling).

To return an item you ordered from www.powermat.com, fill out the Returns Form on the back of the packing slip that came with your order and send it back with the merchandise to ensure proper credit and faster processing.

A pre-printed address label is included on your original packing slip for your convenience. But if you don't have it, returns should be sent to:

• Powermat Return Center
• Dept. 168, Suite 3
• 43155 W. Nine Mile Road
• Novi, MI 48375

Once an order is placed on our website, it is sent immediately to our warehouse for processing to ensure the fastest delivery possible. If you do not want the order you have placed, when the order arrives, simply refuse delivery and a complete refund will be issued once the shipment is returned to us.

Please view our full compatibility list to see a ful list of compatible devices.

Powermat utilizes principles of magnetic induction combined with Powermat proprietary patent-pending technology to safely and effectively provide power to electronic devices. It allows users to wirelessly charge multiple devices simultaneously and eliminate the tangle of wires that accumulate in the home and behind work stations. Powermat is a 2 part system pairing a sleek, ultra-thin mat with a receiver that attaches to each device, enabling you to charge by simply placing the device on the mat. When a receiver is not available, each device will be enabled by the Powercube which does have a cord, however the power transfer between the Powercube and the mat is completely wireless.

The Powercube allows you to charge devices that we do not have a yet have a receiver for. It comes standard with 8 tips for charging hundreds of devices.

At Powermat, we strive to create the most efficient and affordable accessories possible for our consumers. For this reason, we do not have specific release dates for our receivers as we are constantly updating our future products. However, by checking back here at our website, you can stay informed of the newest product releases and receive the most current information available.

Both the Home and Office Powermat and Portable Powermat come with a Powercube, a universal device that is capable of charging many of the most popular electronic devices available by simply laying the Powercube on the Powermat, attaching a tip to the Powercube and attaching your device to the Powercube. To charge additional devices at the same time you will need an additional Powercube or a compatible Receiver that attaches to the back of your device that will allow you to simply lay your device on the Powermat. These devices are sold separately.

While not officially supported, based on consumer feedback and independent testing, the Receiver Hard Case for iPhone 3G also charges iPhone 3GS.

Not at this time. Powermat is a privately held company and is not traded on any stock exchange.

The current Powermats are only capable of charging cell phones, iPods and other low power devices. In the near future, a Powermat mat will be available to charge higher power products, such as laptops.

Yes. Powermat was developed to promote convenience among business travelers, families, students, office workers and anyone who utilizes multiple electronic devices. Powermat power supplies are universal and work from 100-240VAC.

The BlackBerry Bold is the only BlackBerry that has the charging contacts at the corners of the phone. If your Receiver Cover is not fitted correctly to your Blackberry, you will not receive an adequate charge. Please refit the Receiver cover to your BlackBerry Bold and try again.

In addition, if the BlackBerry Bold has been dropped or the contacts have been damaged in any way (which is easy to do based on the positioning of the Bold contacts), charging will not pass adequately through to the BlackBerry. If other devices are charging properly on the Powermat, we recommend you take your BlackBerry to a vendor to see if the charging contacts can be repaired.

If these suggestions do not apply to your BlackBerry Bold and you are still having problems receiving an adequate charge, please call us at 1-888-856-6783. We will be happy to troubleshoot your unit with you and try and find the quickest solution to your situation.

We have gone above and beyond in our efforts to obtain all applicable certifications and abide to the highest safety and efficiency standards, including meeting the ENERGY STAR efficiency standard. All of our mat models have been thoroughly tested and approved under FCC part 15B. Additionally, each mat is EMC certified by a lab approved by ISO/IEC 17025 standards.

Lastly, all our receivers carry similar certificates (as you can find marked on the bottom of each box), including: CE Safety, UL, NOM, and cUL.

All Powermat products and parts come with a limited one year warranty.

If your Powermat is not working as it should, please contact us by email or at 1-888-856-6783. We will be happy to troubleshoot your unit with you and try and find the quickest solution to your situation.

We offer video and written explanations on how to remove the Receivers Case from your device. Please go to our PRODUCTS page from the menu bar and select the type of Receiver you are using. Once you are on the product page, you'll find a detailed description of the Case as well as well as instructions on how to remove the case.

If you still require assistance, please do not hesitate to contact us at 888-856-6783.

No. Unfortunately, at this time, Powermat cannot be used in your car.

Powermat has been tested for Pacemaker Safety and is safe for use with Pacemakers. We are EMC certified and our test results are well within the range of ISO 14708-2 standards for Active Implantable Medical Devices, including Cardiac Pacemakers.

Magnetic cards come in two different varieties, high and low coercivity. Credit cards (high coercivity) are absolutely at no risk due to the low gauss produced by the magnets in the Powermat Receivers and Mats. Low coercivity cards, like hotel keys, may be impacted, so it's a good idea to keep those away from ANY magnets, including the ones in your Powermat Receiver and Mat.

Devices will typically charge at the same rate or in some cases even faster than when utilizing the charger that came with the device.

Yes, using the mat while folded up will not harm the product and will charge the item that is placed on the top panel.

If you have a smart phone, if you are connected to WiFi , have Bluetooth enabled, and/or are using push notifications, your phone will constantly be using large amounts of battery power. The Powermat will continuously top off the battery life so that your phone will be charged when you need to use it.

Placing a cover over the top of your Powermat Receiver will block the device’s ability to receive an adequate charge. Therefore, we discourage the use of additional cell phone covers.

Regarding holsters, the Receiver Cases and Battery Doors will add width to your phone. Depending on your holster, it may or may not fit, depending on whether there is any give to the material of your holster. At this time, Powermat does not offer covers or holsters.

Additionally, the Receiver Cases and Battery Doors will not fit over an extended battery and therefore are not compatible.

We encourage comments about our products; please feel free to email us at cservice@powermat.com or call us at 888-856-6783.